Nov 23, 2024  
2009-2010 Undergraduate Catalog 
    
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2009-2010 Undergraduate Catalog [ARCHIVED CATALOG]

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RCS 360 - Issues and Trends in Consumer Service

3 Credit Hours
Building competencies in providing outstanding customer service in retail organizations. This course will create a unified approach to customer service, recognizing the importance of store environment planning, organizational policies, and internal marketing that will lead to increased business by attracting and retaining desired customers.

(Same as Hotel, Restaurant, and Tourism 360.)
(RE) Prerequisite(s): 210 or Hotel, Restaurant, and Tourism 210.


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