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Jan 15, 2025
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HTM 361 - Issues and Trends in Customer Service3 Credit Hours
Building competencies in providing outstanding customer service in hospitality and tourism organizations. This course will create a unified approach to customer service; recognizing the importance of organization policies; internal marketing; and theories, examples, and approaches that will lead to increased business by attracting and retaining desired customers.
Satisfies Volunteer Core Requirement: (EI)
(RE) Prerequisite(s): HTM 311 .
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