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University of Tennessee, Knoxville    
 
    
 
  Feb 24, 2018
 
2015-2016 Undergraduate Catalog [ARCHIVED CATALOG]

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COUN 220 - Helping Skills in Face to Face and Online Settings

3 Credit Hours
Explores effective helping skills and how they are changing with new technologies. Covers basic attending skills, reflective listening, mediation skills, and other communication strategies, in both face-to-face and online (e.g. e-mail, social media) contexts. Students will learn to communicate more effectively and understand how communication differs when mediated by technology.



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