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University of Tennessee, Knoxville    
 
    
 
  Feb 23, 2018
 
2015-2016 Undergraduate Catalog [ARCHIVED CATALOG]

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HRT 361 - Issues and Trends in Consumer Service

3 Credit Hours
Building competencies in providing outstanding customer service in retail organizations. This course will create a unified approach to customer service, recognizing the importance of store environment planning, organizational policies, and internal marketing that will lead to increased business by attracting and retaining desired customers.

(RE) Prerequisite(s): 311.



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